FAQs

What products does Redresse offer?

Redresse is an online fashion store specializing in women's clothing and dresses. We offer a curated selection of elegant, comfortable, and versatile styles for different occasions.

How can I choose the right size?

Please refer to our Women’s Dress Size Guide before placing your order. For one-size dresses, the measurements provided in the size guide will help you determine whether the dress is suitable for you.

How long does delivery take?

Orders are generally processed within 1–2 business days. Estimated delivery times are:

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Delivery times may vary depending on the shipping carrier, customs clearance, weather, and other circumstances.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unworn, unused, in their original condition and packaging, with original tags attached.

Please contact us before sending any item back.

How do I request a return?

Contact us at contact@redresse.com with your order details. If your return is approved, we will provide instructions on how and where to send your package.

Who pays for return shipping?

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible at contact@redresse.com and provide details about the issue. We will review the situation and help provide an appropriate solution.

How long does a refund take?

Once your returned item has been received and inspected, approved refunds are processed to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

Can I exchange an item?

The fastest way to receive a different item is to return the original item after your return has been approved and then place a new order for the desired product.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payments are securely processed through Shopify and its supported payment providers.

Do you ship internationally?

We currently ship to customers in the European Union, Switzerland, the United Kingdom, and South Africa.

Are customs duties and taxes included?

International orders may be subject to customs duties, taxes, or other local fees imposed by the destination country's authorities. These charges, when applicable, are the responsibility of the customer.